To Make a Reservation Call
(205) 980-5520 or
PinkPawPetSpa@yahoo.com

*Boarding*Grooming*Doggie Daycare*
Call (205) 980-5520 or email
PinkPawPetSpa@yahoo.com

Questions & Answers

"I would like to schedule my dog, what do I need to do?"
The first step is to get us a copy of your dog's vaccination records showing they are up to date on:
1. Rabies
2. Distemper/Parvo
3. Bordetella
You may fax them, have your vet fax them (205) 980-5754, or drop them by to us. If you have your veterinarian's office fax them, please give them plenty of time (they have several appointments too!). A lot of our new clients bring them when they come in for a tour. Vaccinations must be given by a licensed veterinarian.

"Why are you closed during the week from 10am-4pm?"
1.
It allows our guests to have uninterrupted play time and our undivided attention.
2. It creates a stress free environment for our guests with no distractions from strangers. 

"Can I pick up my pet during non-business hours?"
 

Yes, as long as you pre-pay for your services, and you make a pre-arranged appointment. Please note this service is not available on weekends! On weekends, you will be charged an after hours fee of $25, and once again you must make an appointment. We are not open to the public on holidays, however, in case of a genuine emergency situation, we can make arrangements.  There is a $100 fee for Holiday Pick-up/Delivery Service.

"What about emergencies?"

During an emergency with your pet, we will try to contact you at the numbers on your Information Sheet. If we are unable to reach you, we will try to contact the provided emergency contacts. We will secure veterinarian treatment if necessary. You will be responsible for any expenses that incur.

"Do you close during holidays?"
We are closed to the public (no checking in or checking out) during: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. 
  

"What do I need to bring for boarding?"
1. FOOD & COOKIES- It is required that you bring your pet’s own food so as to not disrupt the pet’s routine.  
 Changing your pet’s diet increases the risk of loose stool and/or vomiting.  We provide two scheduled mealtimes included in the boarding rate.   We will not provide you with any leftover food, so only bring enough for the dog’s meal.  Only enough food for the pet(s) stay will be accepted due to our limited storage space.

2. 1 LABELED TOY- please don't bring anything irreplaceable as we do our best to keep up with items; however, we do allow toys in their bungalows so there is a risk of items being lost.
3. MEDICATIONS - we administer all medications prescribed by your vet.  
4. Please remember, we provide everything except for food.

“What should I be prepared for when my pet returns home from boarding or daycare?”
For most pets, leaving you is an experience that needs some time to adjust to. Coming home from boarding is an adjustment as well. Some behaviors are quite normal for pets, but there are some things you can do to help your pet to ensure a happy homecoming. The more often your pet is boarded or uses daycare, the more adjusted he or she will become to the activity.

·          Don't feed or give your dog water for at least two hours after returning home. Dogs can become very excited and tend to gulp large quantities of food and water, which often triggers vomiting and/or diarrhea.

·          If your dog appears thirsty, provide a few ice cubes for him or her to lick.

·          Don't be overly concerned if your dog sleeps a lot the first day or two after returning home (allow your dog to sleep to their heart's content). This is usually the result of being back in a familiar environment after the excitement of being away.

·          It is not unusual for your pet’s elimination habits and eating and drinking habits to be a little off the mark. 

·          Dogs attending daycare for the first time (or infrequent participants) may feel sluggish and tired the next day. This is because of the high level of activity and excitement during their stay.  Many dogs will experience the same initial muscle soreness from exercise as people who start exercise programs after being inactive. As with people, initial muscle soreness typically subsides as your dog’s body becomes accustomed to increased activity levels.

·          Please remember that when dogs play, they can receive some scratches etc. just as human kids playing at the playground.  They can also be wet and/or slobbery from all of the fun!  

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